Challenge: Manutencoop Private Sector Solutions, an Italian building management company, prompted our multidisciplinary group to innovate in the field of buildings. This challenge was intentionally broad, leaving us to explore the design space and propose a complete solution.
Result: The Sticket Building Management System, which improves communication between various stakeholders in the building maintenance process.
Skills: Needfinding, interviewing, rapid prototyping, additive manufacturing, circuit design, networking, Android app development
Project Description
Sticket Hardware Tag
Wi-Fi Connectivity
Indoor Location tracking enabled
LED indicators for repair information
One-button operation
Reusable 3M Adhesive backing
The physical component of the Sticket Building Management System is the Sticket Hardware Tag. This tag is a Wi-Fi enabled device that is activated by pressing its single, central button. Once activated, the Sticket can be directly stuck to the maintenance problem at hand with its re-usable 3M adhesive backing. The device then connects to the local wireless network and can be detected by the Sticket backend. With the help of Navizon Indoor Location services, the location of the device within the building is also recorded. From here, the Sticket's LEDs will change color to represent different stages in the maintenance process, bringing building occupants into the maintenance loop.
Sticket Mobile Application
Additional information input
Options for text, image, and severity information
Repair tracking
The mobile application completes the building occupant facing part of the Sticket Building Management System. Building occupants go through the application flow to provide more information about their maintenance issue, which can then be used to dispatch maintenance personnel and priorities building issues. These users can also use the application to check the status of any active Sticket to keep tabs on the maintenance process.
Sticket Server Backend
Provides information portal for building managers and maintenance personnel
Integrated with Navizon Indoor Location
Capable of sending real-time updates to active Sticket tags
The Sticket server backend unifies the information collected from the Sticket hardware tag and the companion application. Building managers use it as a portal to both manage their building maintenance workflow and keep their building occupants apprised of any maintenance issues.